THE BIG EASY

There are no hidden clauses or grey areas in our dealings. And even if there is nothing simplistic behind the process of successfully identifying the right inks, additives, chemicals and required pre or after print treatments that would assist in a successful pad, screen or digital print, for you – our customer, we will nevertheless, still try to make this process as easy, safe and crystal-clear as possible, every step of the way.

These are the steps we take starting from your enquiry to our delivery:

INDUSTRIAL PRINTING
> (IF NECESSARY) WE TEST THE PRODUCT’S PRINTABILITY, GIVING YOU A QUOTE.
> YOU ACCEPT THE QUOTE & THE ARTWORK LAYOUT PROOF.
> WE PRODUCE PRINTING PLATES / SCREENS.
> WE RUN A SAMPLE RUN FOR YOUR APPROVAL.
> WE PRODUCE & DELIVER.

COMMERCIAL PRINTING
> (IF NECESSARY) WE TEST THE PRODUCT’S PRINTABILITY, GIVING YOU A QUOTE.
> YOU ACCEPT THE QUOTE & THE ARTWORK LAYOUT PROOF.
> WE PRODUCE PRINTING PLATES / SCREENS.
> WE RUN ONE SAMPLE FOR YOUR APPROVAL (proofing is done electronically).
> WE PRODUCE & DELIVER.

The way we understand & practice business in our field is based on the following principles:

1. Every Brand Enjoys Massive Potential
This sentence represents the first and most important realisation we came about within a very short period of time and it simply translates the precision and dedication to detail we are prepared to put in every single project of ours, because we strongly believe that no matter how big or small a brand / product appears to be, it’s potential of further growth is always there.

2. Giving The Service Equals Receiving Loyalty
Especially due to the type of industry we are in, we believe that by offering (and ultimately guaranteeing) high levels of service to our customers, we receive their loyalty in business.

3. Positive Action Equals Positive Reaction
And this simply means that we choose to deal with honour, responsibility and respect towards our customer, expecting to receive the same in return.

4. Effortless Execution Of Work
We carefully study each project, identifying the right inks & chemicals needed or the mechanical adjustments our machines might require or the right people’s skills needed, in order to take on and correctly execute each project within the given time frames and in peace of mind.

5. Our Intentions Are Your Intentions
What we would like to ultimately offer you is what you would really like to get.

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low price
Place your order today with confidence that you’ll get the lowest price in the South African market.
Our aim is 100% customer satisfaction and service orientation is what we thrive on.

service & support
While PALPROM SA is revolutionizing the Promotional Products industry in South Africa by utilising the power of the Internet, we understand that one thing will always be true: great customer relationships is the heart of every successful company.
Our mission is to provide the best Customer Service you’ve ever experienced in our industry.
Our 100% SATISFACTION approach in everything we do, is the way we choose to operate.
We want you to communicate to us, any questions or concerns of yours, at any given time, before you order, during the time we process your order or after you receive your order.
We are here for you.

If you have any comments or suggestions, on how we can better serve you, please contact us!

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